Shipping policy

Shipping

Marz Power uses a number of Freight Companies to ensure fast delivery with most affordable cost. Note: Please be advised, we do not use Australia Post, so leave your residential address for delivery please.

Delivery Options

Marz Power will automatically estimate the most suitable company to deliver your order, and the shipping cost is calculated based on the rates of that company. Please note that for NSW, VIC, ACT, QLD, SA, TAS and NT customers, the rates are estimated based on shipping from the Melbourne warehouse. Actual shipping cost may vary.

The freight companies include: TNT, Toll, Courier Please, etc. We will notify you which company is used to dispatch your order when we add the tracking number. If you have a specific requirement for the courier company, please advise us when placing the order. The cost may vary based in that case.

Store Pick-Up

If you wish to pick up from our store, please contact us via email or phone and specify the date and time that you would like to collect your order. We will pick and pack your order immediately after receiving your order if not stated otherwise.

Depot Pick-UP

We offer Depot Pick-Up for our customer to save on freight cost, especially for delivery of heavy and bulky items. This option will not generate extra cost for residential delivery or tailgate fee, which means a better deal on shipping cost.

Authority To Leave

All the delivery will be instructed as “Authority To Leave” if not stated otherwise, meaning the courier will have the authority to leave the package safe if premises is not attended. If you have special instructions, please leave comments in “shipping comment” when placing the order, and we will put your instructions instead. This may generate extra cost on top of the freight cost we charge you. We will contact you to collect this fee before we dispatch the order (like surcharge for signature required delivery), or after we receive the invoice from the courier company (like re-delivery fee).

Dispatch Time

We will always dispatch your order within 1-2 business days of receiving it. If we are unable to do this, we will contact you as soon as we know that we are unable to meet this commitment. The tracking number will be added after we process the order. For any urgent orders, please contact our customer service and we will do our best to help.